Operator
Claymore Malta Limited runs Arctic Casino. The company is registered in Malta under number C90401 and owns the Arctic Casino trademark and logo.
Offers, Payouts and Account Rules
Welcome to Arctic Casino. We bring together a slots lobby, live casino tables and two welcome offers, one built around Super Spins on Gates of Olympus and one for live play.
Our casino is not open to players in the United Kingdom.
Every amount on this page is shown in euros, the currency of our terms.
Our Licence and Company
Arctic Casino is operated by a Maltese company and licensed in Malta. These are the details behind the brand.
Licence
We are licensed and regulated by the Malta Gaming Authority under licence number MGA/B2C/748/2019. Our published terms name this licence and no UK Gambling Commission licence.
Governing law
Maltese law governs our terms, and the Maltese courts hear any dispute. Only the English version of the terms is legally binding.
Welcome Offers
We have two welcome offers, one for slots and one for live casino tables, and each is claimed with your first deposit. Deposits made with Neteller or Skrill do not qualify for either of them.
10 Super Spins on Gates of Olympus
New players receive 10 Super Spins worth €1 each on Gates of Olympus with a first deposit of at least €10. The offer is open to every newly registered player, and it does not run alongside any other promotion or bonus.
Claiming the spins
- Register a new account.
- Make your first deposit in a single transaction with any eligible method.
- Activate the offer in Rewards within 30 days of registering.
The offer can be activated once per account.
Wagering the spins
The bonus amount granted or won is wagered 35 times within 30 days. Together the 10 spins carry €10 of stake value. If they win €10, that means €350 of qualifying slot play before the money can be withdrawn.
Slots only
Bonus funds count on slots only, and table games, live casino and other categories are not allowed while the bonus is active. Your deposit and bonus funds are both meant for slots after claiming, and bonus winnings can be voided if those funds are played elsewhere.
Maximum bet with the spins bonus
While you wager, each spin is limited to €5 or €0.50 per bet line. Going over this limit may void the bonus and its winnings.
100% Live Casino bonus up to €300
Live players receive a 100% bonus up to €300 on a first deposit of at least €20. You can claim it in Rewards or by opting in at the cashier, and it can be claimed once.
Wagering the live bonus
Your deposit plus bonus is wagered 35 times within 30 days, on live casino tables only. A €20 deposit with a €20 bonus means €1,400 of live wagering, while a €300 deposit with the full €300 bonus means €21,000.
Live bonus limits
The maximum bet while wagering is €20, and no more than €3,000 can be converted to real money afterwards. Deal or No Deal cannot be played with bonus funds. Bets covering more than 65% of possible outcomes count as minimal risk wagering and can lead to the bonus and winnings being revoked.
Missing the deadline
If wagering is not completed within the 30 days, you lose the bonus together with any winnings and remaining amount linked to it. We may amend or revoke a promotion at any time.
Free Spins and Other Offers
Beyond the welcome offers, our promotions page features the Arctic Expedition loyalty programme and provider campaigns from Pragmatic Play, BGaming and Evolution.
Arctic Expedition
Our loyalty programme needs no opt-in. Every €1 you play earns 1 loyalty point, and there are 100 levels to climb. Free spin values vary by level, and bonus cash rewards grow as you advance.
Level 1 rewards
- Casino cashback of 2% up to €100
- Live casino cashback of 5% up to €100
- Rakeback of 10% with a €100 limit
Loyalty cashback carries no wagering requirement.
Free spins rules
Unless a promotion says otherwise, free spins are locked to a specific game and played at their stated value. Their winnings carry 35x wagering.
Reload bonuses
Unless their own terms say otherwise, reloads up to 100% carry 40x wagering on the bonus amount. Reloads of 101% or more carry 50x. A €50 reload bonus at 40x means €2,000 of wagering.
Bonus Rules
These rules apply to all our casino bonuses alongside each offer's own terms.
Excluded slots
A long list of slots cannot be played with bonus funds. Blood Suckers, Starburst and Money Train are among them.
No Feature Buy
You cannot use the Feature Buy option while playing with bonus funds, in any slot that offers it.
Withdrawing during wagering
Trying to withdraw funds or cash out bets before wagering is complete may forfeit the bonus and any winnings from it. Requesting a withdrawal also forfeits any bonus money active on your account.
Features that end after a bonus
Winnings are removed from a free spin or bonus feature that was started with bonus funds but finished after the bonus was wagered, lost or forfeited.
One bonus at a time
You can hold one bonus at once, and deposit bonuses cannot be stacked. A new bonus cannot be activated while another bonus for the same product is running.
Once per household
Each bonus can be claimed once per person, account, family, household, address, email address, card, device and IP address. Shared environments such as a university, library or workplace count too.
Accurate details
Bonuses and winnings can be cancelled on accounts with inaccurate personal details.
Leaving a bonus
You can forfeit a bonus at any time and withdraw the remaining balance. Cancelling a bonus or free spins removes them along with everything they have won.
Expiry
Deposit bonuses expire after 30 days unless an offer states otherwise.
Withdrawals
You can withdraw up to your Available to Bet balance, and the money goes back to the method you deposited with unless we decide otherwise. We process most withdrawals within 24 hours of your request, and how long the transfer then takes depends on your payment method.
Withdrawal limits
The minimum starts from €10 depending on the method. The maximum is €10,000 per day, €25,000 per week and €100,000 per month, unless a specific promotion sets other limits. Larger withdrawals may need additional verification.
More than one deposit method
If you deposited with several methods, a withdrawal can be split across them. To withdraw your full balance, cancel any outstanding stakes first.
Withdrawal fees
A withdrawal made before you have wagered at least the amount you deposited costs 10% in administration fees, and never less than €5.
If you make more than two withdrawals within a rolling 24 hours, each one after the second carries a fee of 3% of its value, capped at €20. A third withdrawal of €400 costs €12, and a third withdrawal of €2,000 costs the €20 maximum.
Arctic Elite
Our Arctic Elite VIP programme is by invitation, and its members have their withdrawals processed faster.
How your funds are held
Customer funds are kept in a separate bank account. That money is not protected against insolvency, so if we became insolvent your balance might not be paid back.
Withdrawal methods
| Method | Processing time | Minimum | Maximum |
|---|---|---|---|
| Bank transfer | 1 to 3 bank days | €10 | €10,000 |
| Trustly | Instant | €10 | €10,000 |
| Revolut WD via Mifinity | 1 to 3 bank days | €10 | €10,000 |
| Zimpler | Instant | €20 | €10,000 |
| Rapid Transfer | Instant | €20 | €10,000 |
| Mifinity | Instant | €20 | €10,000 |
| Jeton | Instant | €20 | €5,000 |
| Astropay | Instant | €20 | €10,000 |
| Skrill | Instant | €20 | €10,000 |
| Neteller | Instant | €20 | €10,000 |
Methods, processing times and fees can change, and some methods may not be offered in every country.
Verification
We verify your identity once your deposits reach €2,000 within a rolling 180 days, in one transaction or several. We may also ask at lower amounts or on any withdrawal, and documents are required before a withdrawal is paid.
Identity
Upload a valid passport or driving licence in colour, with all four corners visible. We may also ask for a selfie, and certified copies of your identity documents may be needed before a withdrawal is accepted.
Address
A recent utility bill or bank statement works as proof of address. The upload screen in your account shows how recently it must have been issued.
Payment method
We may ask for proof of payment. For a withdrawal to a credit card, this can be a certified copy of the front and back of the card showing only the first 6 and last 4 digits, with the CVV hidden. The card must be in your name.
Source of funds
When requested, bank statements or other documents show where your money comes from.
Further checks
We may also verify you by phone or face check, and a withdrawal can be cancelled while we wait for updated identification. An account with overdue verification stays restricted until it is complete, and an account that chooses not to verify may have deposit limits applied.
Correct details
If the details you gave at sign-up turn out to be incorrect, we can close the account and keep any applicable funds. An account that fails identity verification is closed and its winnings are withheld.
Deposits and Payments
Every deposit method is instant and starts at €10. The maximum per deposit depends on the method.
Deposit limits by method
- Visa, Mastercard and Revolut up to €1,000
- Zimpler up to €5,000
- Mifinity, Jeton, Astropay, Skrill, Neteller, Rapid Transfer and Paysafecard up to €2,000
- Cashlib up to €1,000
Payments in your name
Every deposit and withdrawal goes through a bank account, card or other method that belongs to you and is in your name. We do not accept cash, directly or through a payment provider, and any charges set by your payment method are yours to cover.
Secure transactions
We protect every transaction with SSL encryption.
Games and Studios
Our lobby brings together slots, table games and live casino from a wide line-up of studios. Here is where to start.
Studios
Pragmatic Play, Play'n GO, NetEnt, Hacksaw Gaming, BGaming, Red Tiger, Nolimit City, Yggdrasil, Relax Gaming, Betsoft, Spinomenal, Amatic, ELK, Kalamba, Novomatic, Quickspin, Thunderkick, Wazdan, Endorphina, Playtech, PG Soft, RubyPlay, Print Studios, BTG, Inspired and Evolution, among others.
Featured slots
- Book of Dead from Play'n GO
- Rise of Olympus
- Mustang Gold
- Fire Joker
- Wolf Gold
- Gates of Olympus
Table games
Blackjack Neo, First Person Blackjack and Roulette Nouveau are among the table games on our homepage.
Exclusive and Early Access
This area holds titles such as Monstroland, Lilith Awakens and Demonic Dolls. Arctic Games is our own collection.
Live Casino
We offer more than 300 live casino games. Game shows start from €0.10 a bet, while VIP tables carry higher minimums.
Live titles
Crazy Time, Monopoly Live, Mega Wheel, Lightning Roulette and Auto Roulette are among the live games on our homepage.
Weekly live cashback
Where we run a weekly Live Casino cashback, it is calculated on net gaming losses from Monday to Sunday. Only bets placed and settled during that week count toward the total, and you can redeem the cashback in Rewards every Monday.
Your Account
Here is how to open your account, followed by the account rules that have a direct effect on your balance.
Opening an account
- Enter your full name, address, email, country, mobile number, date of birth and gender.
- Choose a password and your account currency.
- Confirm your mobile number with the code we send by SMS.
One account per household
You may hold one account, and only one account is allowed per household. If a second account is opened, we block or close it and may also close the first.
Extra accounts
Remaining deposits from extra accounts can be moved to your first account, minus an administrative fee of 10%, at least €30, for each extra account. With €200 left in a second account, at least €30 is deducted before the rest moves across.
Inactive accounts
An account becomes inactive after 12 months in a row without a login. From that point we charge €5 a month until the real money balance is used up, unless you log in or withdraw your funds. We email you 30 days before your account becomes inactive. At €5 a month, an untouched balance of €30 would be used up in six months.
Inactivity fee refund
Logging in stops the fee, and you can ask our support team for a full refund of the fees charged until then.
Closing your account
You can close your account whenever you like by sending an email to our support team. Your balance is then sent, minus any withdrawal charges, to a method in your own name.
Transaction claims
Any claim about a transaction, payment or settlement must be raised within six months. Claims made later are not considered.
Responsible Gambling
Our account settings include tools to keep play in check. Most of them you set yourself, and a few go through support.
Deposit limit
Set a limit per calendar day, week or month, between €10 and €500,000. Once it is reached, deposits stop until the period resets, and you can still play with funds already in the account.
Net deposits limit
This limit restricts your deposits minus withdrawals over a period, which caps what you can lose.
Session time limit
Contact support to set a session time limit. A pop-up reminds you when the time is up.
Activity Check
A reminder at intervals of 30, 60 or 120 minutes shows your turnover and your win or loss.
Time-Out
Take a break of 24 hours, 7 days, 30 days or 90 days, with no login during it. You can end a Time-Out early, followed by a 24 hour cooling-off period before you can log in. Otherwise the account reopens on its own when the break ends.
Changing limits
Lowering a deposit or session time limit takes effect immediately, and after lowering a financial limit you wait 24 hours before the next update. Removing or increasing a financial limit starts a 24 hour cooling-off period, and the original limit stays active until it ends. Increasing or removing a session time limit takes effect after seven days.
Self-exclusion
Choose 6 months, 1 year, 3 years, 5 years or an indefinite period with a minimum of 1 year, under My Account settings. It cannot be reversed for the chosen period. Your account is temporarily closed, you cannot log in or open a new account, and you receive no marketing until the period ends.
Other brands and GamStop
Self-exclusion covers Arctic Casino only, and our support team can extend it to all brands under the same company licence. GamStop is not mentioned in our published responsible gambling material.
Help outside Arctic Casino
Gambling Therapy, Gamblers Anonymous with its short self-assessment test, Dunlewey and My Money Steps from National Debtline all offer support. Gamban is an app that blocks access to gambling on your phone, tablet and computer.
Support and Complaints
Arctic Casino support is available through live chat, linked in the footer alongside the Help Centre, and by email at [email protected]. The same address handles account closure and formal complaints. All communication with our support agents is recorded or kept on file.
For complaints, we aim to give a final answer within 10 days, and we may extend this by a further 10 days if we tell you so within the first 10. If the outcome does not resolve the matter, eCOGRA is our free Alternative Dispute Resolution provider, and the Malta Gaming Authority accepts complaints once other routes are exhausted.
Arctic Casino FAQ
Can I play at Arctic Casino from the UK?
Arctic Casino is not available to players in the United Kingdom.
Which currency does my account use?
We accept payments in euros or another currency offered in the currency menu. You choose one account currency depending on the country you play from, and payments in a different currency are converted at our exchange rate, with any exchange premiums paid by you.
How old do I need to be?
You must be over 18 or above the legal gambling age where you play, and every account goes through an age check.
Can I play on my phone?
Arctic Casino runs in your mobile browser and is fully optimised for smartphones and tablets. We do not list an app download.
Where can I read the rules of a game?
Every game has its rules inside it, behind the game rules icon.
Is there a no-deposit bonus?
We do not list a no-deposit offer on our promotions page. If a free bonus or free spins are given before a deposit, winnings from them are capped at €100 and anything above that counts as nil.